On a Friday evening, this homeowner made a trip to his basement to retrieve some stored canned goods. When he stepped off of the last tread… SQUISH! Something was obviously going on (or better yet, NOT going on) with his sump pump. The pump was running, but instead of being pumped outside, the water was flooding his finished basement.
He called a plumber but before the phone call was completed he heard a funny sound from outside his home. When he went out to investigate, he saw a foot-long cylinder of ice in the backyard. It was lying next to a steady gush of water flowing out of the sump pump discharge line. Because of the severe cold, an ice clog had formed in the line, which prevented the sump pump from evacuating the water being collected in the crock. When he returned to the basement, sure enough, the water level was rapidly falling. But it was too late. The damage had been done.
Dragon Restoration was called and began extracting water from the carpet and pad. The basement contained numerous bookcases filled with collectible books and magazines. Many of the books and magazines stored on the lower shelves were permanently damaged. After the water was extracted and the wet contents were sorted and removed, drying equipment was set up. Humidity levels were returned to normal and carpet, drywall, and baseboards were successfully dried over the next four days.