We truly care that you receive every benefit that has been promised to you by your insurance company through the policy that you purchased. When a homeowner calls Dragon Restoration because of a water damage situation, we immediately respond and dispatch one of our 24/7 emergency crews to extract the water and set up drying equipment. We then advise you that your next step is to report the loss to your insurance company.
When reporting their water damage to their insurance companies, most customers are asked this question while they are still on the phone: “Have you called anyone to help you with the water damage?” The insurance company usually offers advice as to whom they would like you to use. In many instances your insurer will send one of their preferred service providers (PSP) to your house without telling you. A restoration contractor just shows up at your door. You do not have to accept this treatment. If this happens, DO NOT sign any paperwork with this PSP vendor, even if they tell you the paperwork just confirms that they came to your home. It's a trick! You, as the policyholder, may hire anyone you desire, and actually it is your right by law. There is a difference in who you hire.
Therefore it poses this question:
If there is an insurance company vendor, who receives a large percentage of their work and income from insurance companies, where do their allegiances lie? Is it with their customer or the insurance company? It seems to me that the possibility of conflict of interest is very real with relationships like this. A few of these insurance vendors may be ok, but when you are hiring any vendor to work in your home or business:
That Vendor's Allegiance Should be With You,
the Customer, and NOT the Insurance Company.