These plumbing emergency tips will help you know what to do in an emergency. These are ways you can help limit the damage until professional assistance arrives.
First you need to know how to shut off the water supply to your entire home as well as any individual faucets or appliances. And since water and electricity don't mix, it is important that your circuit breakers are all correctly labeled in your electrical panel BEFORE an emergency situation arises.
Turn off the main shut off valve to your house. The main shut off valve is usually located next to your water meter or where the main water line comes into your house.
Leaking Water Heater
Turn off the cold water line that fills the water heater. It should be located directly above the water heater itself. If it cannot be 100% turned off, turn off the main shut-off valve to your house. Once the water is shut off going into the water heater, turn off the gas line or the electric breaker to the heater, which ever is appropriate to your home. Next you can also then attach a garden hose to the water heater drain valve, direct the hose to a floor drain, and open the valve to empty the tank.
Closely examine the area of the pipe around the frozen section to look for splits or cracks. If you see any damage at all, turn off the main water valve to your house and call for professional assistance. DO NOT attempt to thaw the pipe with a torch or open flame of any kind. Open the faucet closest to the frozen area. If the frozen area is inside a cabinet or vanity, open the door so that warm air can reach the frozen section.
Locate the shut-off valve under the faucet and turn it off. DO NOT use a wrench to force the valve to close. It may do more harm than good. If the shut-off valve cannot be completely closed, turn off the main water shut-off valve to the entire house.
Remove the lid and inspect the chain and flapper to make sure that it has not hung up or become blocked by a foreign object. If the flapper seems to be okay, try gently lifting the float to see if the toilet stops running. If this action solves the problem, closely monitor the toilet for the next few days. If this doesn't stop the toilet from running, close the toilet shut-off valve or the main shut-off valve to your house.
If the drain is just slow you may try to a chemical drain cleaning agent. However, if the drain is completely stopped up DO NOT use a chemical cleaner. Instead try a plunger or call for professional assistance.
Remember, help is only a phone call away. And if it is too late and water has damaged any part of your home, Call Dragon Restoration at (937) 428-2626. With more than 36 years of experience handling any type of water emergency, there is little we haven't seen. We will respond with a team of drying specialists within 45 minutes of your call.