A: There are several ways to find a reputable restoration company. One way is through recommendations from family, friends, or trusted professionals that you have used in the past. Another way is to contact your city's Better Business Bureau and see if there are any open complaints about the contractor you are considering using. Also you might consider asking the contractor for references from other customers.
Q: Do I Have to Use Someone My Adjuster Recommends?
A: It is your right, by law, that you can choose anyone you want to do work in your home. Your adjuster will recommend a contractor, but you should always ask yourself where that contractor's loyalties lie; with you or with the insurance company. Many times these contractors get paid less than what is customary in order to get more recommendations from the insurance company. If the contractor gets paid less, might he not need to cut corners on the repairs you need because of it. Always consider where his loyalty lies.
Q: What's The Difference Between You and a Handyman/Construction Company?
A: We have spent thousands of dollars on the specialized training and state-of-the-art equipment to be prepared for any type of water damage. Regular construction companies do not understand the concept of saving versus replacing. They like to replace because they can get paid more money to replace things such as drywall and baseboards, and they usually don't own the equipment necessary to dry effectively. 90% of the time we can dry your home back to pre-loss condition in 3 days. The construction company will take that 3 days and turn it into a month long process of dust, dirt, and constantly being in and out of your home.
Q: Do I Need to Do Anything?
A. We have built our business to keep your responsibilities to a minimum. You know better than us, the possessions you own that are valuable, fragile, and/or irreplaceable. What may be a piece of furniture to us, may be a family heirloom to you. We ask that you move fragile or valuable items such as collectibles, figurines, photographs, or firearms only if you can move them safely. Other than that, relax and go about your normal activities. We'll do the rest.
Q: How Much Is This Going to Cost Me?
A: This can be a tricky question. Insurance coverage will greatly diminish your out of pocket costs. All insurance policies have differences. Even different types of losses may have different deductibles and coverages. The best answer to this question lies within your individual policy. We will have a good idea if it is a covered loss and we will assist you in any way we can in filing your claim. We will educate you on the claims process and on some of your available options. However, we are in no way an expert on your individual policy.
Q: Do I Need an Estimate Before You Begin?
A: You should always have an estimate before beginning any remediation or repairs. Bear in mind that an estimate is only that, an estimate of what can be seen. Sometimes there is unseen damage that can only be discovered as the dry-out proceeds. If this happens, we will stop work, consult with you as to what we have found, and then execute a change order that will explain to you in writing what we have found and what additional cost, if any, may be involved.
Q: Why Do I Give 911 Restoration Miami Valley a Deposit/My Deductible?
A: It is your responsibility to pay the deductible that you agreed to as part of your insurance policy. This deductible amount is usually subtracted from the first contractor' invoice, in this case 911 Restoration's. Depending upon the size of the mitigation work required, we may ask for an equipment rental deposit.