Insurance representatives and adjusters are hired and trained by their company, first and foremost, to save the company money. Yes, they are paid to make sure you have a legitimate claim and yes, they are paid to write you a check for covered damages. But their primary function is to save the insurance company money. There are a number of ways the representative/adjuster can accomplish this goal without revealing their true reason for doing so:
Many times when you call in to report a claim, the person on the other end of the line will listen to what you describe and then say, “I’m sorry, you’re not covered.” Maybe you’re not. But when the representative is on a phone, possibly several cities or states away, he or she may not have a firm grasp of exactly what you are describing. They may not have your specific policy in front of them. One thing they do know is, if they tell 100 people that they are not covered, at the most only 10 will pursue the claim any further. According to the American Insurance Association the insurance industry pays out $400 billion annually in property-casualty claims. If 90% of people walk away from legitimate claims, how much money can the insurance industry save by saying “no” when first contacted about a claim? “No” does not mean no, it means “Not Yet”!
2. We Require More Than One Estimate
Insurance company representatives often tell you that need to get multiple estimates for any repairs you need done unless you accept their “preferred” contractor. Your first response to this “suggestion” should be Preferred By Who, you or the insurance company? Contractors on an insurance company’s preferred list have agreed to do the work for less in the hopes of receiving future work from the insurance company. If they accept less than normal compensation, might they have to deliver lower quality materials or do the work with under-qualified workers? You do need an estimate but not several. It is your right by law to choose who performs work in your home.
3. We Can’t Guarantee Their Work
When your adjuster hears that you are going to use your choice of repair contractor, he or she may say something like, “We can’t guarantee their work.” While that statement is true, the implied statement is that they will guarantee their preferred contractor’s work, which is not true. If you use their contractor and have an issue with the work that is done, when you call your insurance company to complain, they will tell you, “You hired them, not us!”
4. I Just Happen To Be In The Area
When you report a claim to your insurance company, they will set up an appointment for an adjuster to come out to your home to view the damage. This should be set up at your convenience, not theirs. Before the appointed time you may receive a phone call from the adjuster saying that they are in your neighborhood and would like to stop by and get the claims process started. What they are hoping for is that you are not prepared for their arrival. It is much easier to “negotiate” a lower settlement offer if you are not prepared. You need know exactly what it is going to cost to return your home to its pre-loss condition. Don’t accept unscheduled “visits” by your insurance company representatives, even if they are standing on your front porch, ringing your doorbell!
5. Don’t Contact Your Contractor Again; We’ll Take Care Of Everything
The time may come that your claim settlement seems to be creeping along. You are waiting on your check to either pay your contractor or to replace the money that you have had to pay out. The insurance company will tell you that they are waiting for a return call from some of your chosen contractors, “But don’t worry, we will take care of everything.” Not true! Insurance companies make their profit by investing their money, not by selling policies. The longer they can keep their investment money in their own account, the more money they can make on their investments. This is a handy delay tactic, that’s all. The insurance company is happy to sit back, wait, and keep their money in their own account rather than paying it out on your claim.
Dragon Restoration Will Provide You With: